Notion Support - User Guide

In this article, you will understand step by step how to easily integrate with Notion Support

Permissions for Notion Support Integration

The integration requires permissions to access and collect tasks from the Notion pages that you authorize during setup, allowing Scytale to fetch and display items as evidence.

 We have requested only the necessary permissions within the scope of evidence collection for the audit.

• pages.Read 
• comments.Read
• users.Read 

Prerequisites

Sign in to your Notion account as the owner of the workspace you wish to connect.

How to Connect Scytale and Notion Support

1) In Scytale, go to 'Integrations'.

2) Search for 'Notion - Support' in the search bar and select 'Connect'.

3) Add a connection name - this will be used to differentiate between your connections - and then select 'Next'.

4) Next, select 'Connect' to navigate to Notion in order to approve the integration.

5) You will now be redirected to Notion.

First, select the dropdown in the top right corner and select the account that you want to connect to Scytale.

6) Click on 'Select pages' to choose the pages that you want to give Scytale access to.

7) In order for the integration to be successful, you need to give Scytale access to the page where your support tickets are located. 

Select these pages and then press 'Allow access'.

8) Next, you will be redirected back to Scytale.

In order to retrieve your tasks database data accurately and completely, you will need to choose your column definitions. 

Answer the first question.

Question: Select pages related to support tickets.

Answer: Choose the page where your support tickets are located.