Jira Issue Tracking - User Guide

In this article, you will understand step by step how to easily integrate with Jira

Integrating with Jira will streamline the auditing of the change management process and ensure an accurate and complete list of changes will be received for auditing purposes along with the connection to the pull request to document any change related to code. Additionally, the release defined for the deploy pipeline will be extracted. 

This integration will only export and track all change request tickets that are relevant to the audit, only the relevant projects' change request tickets will be extracted.
This extraction process is automated by Scytale.


How to connect Jira integration?

Step 1: Generate API tokens in Jira

  • To create API tokens, click on the below link:

  • The API tokens have the same permissions as the user who creates them.

  • On the left sidebar, go to API tokens and click on "Create API token" button.

  • Create your API token with the name you want to use.

  • Copy the API token that was generated.








Step 2: Log in to the Scytale web app

  • Click on the "Integrations" menu screen to the left.

  • Click on the "Connect" button under the Jira icon.

  • API Token - Paste the API token that was generated in Jira.

  • Domain URL - Paste your domain URL (It should look like this):

  • Email -  Enter the email address of the Jira user who generated the API token.
  • Connection Name - is used to differentiate between your connections.
    For instance, if you manage multiple accounts or would like to connect multiple times to the integration. It's automatically titled (Connection 1,2,3 etc), but you can change it to a custom name to make it easier to identify.
    For example: scytale-production-env.
  • Click on "Connect"


Step 3: Project Selection

  • Select the Jira projects that are relevant to the audit. The tickets will be collected automatically by Scytale.

  • Note: if you don't select projects, the connection will not be completed and we cannot collect evidence.

Permissions for the integration with Jira:
The permissions give access to read and collect the tickets in Jira in the relevant projects you have chosen, and the ability to fetch the issues and display them as evidence.

Scytale collects the evidence automatically with read-only permissions for the following purposes in Jira:

  • read: projects

  • read: issues

  • read: filters