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      Jira Service Management - User Guide

      In this article, you will understand step by step how to easily integrate with Jira Service Management

      The integration with Jira Service Management will allow the Scytale platform to collect support tickets and SLA indications for each ticket, ensuring that the company is responding to tickets in accordance with their SLAs.

      This will also reduce the manual work, time, and effort required to populate the necessary evidence for the control - as it will automatically be collected. 

      Permissions for Jira Service Management Integration 

      The permissions will only give access to read and collect the support tickets in Jira Service Management in the relevant projects you have chosen i.e. the ability to fetch the support tickets and display them as evidence.

      Scytale collects the evidence automatically with read-only permissions:

      • read:jira-work
       

      How To Connect Jira Service Management Integration

      1) In Scytale, go to 'Integrations'.

       2) Search for Jira Service Management and select 'Connect'.
      3) Fill in the following details:
      • Email -  Enter the email address of the Jira user who generated the API token.
      4) Add a connection name - this will be used to differentiate between your connections - and then select 'Connect'
       

       You have now successfully connected to Jira Service Management!

      Project Selection

      • Select the Jira Service Management projects that are relevant to the audit. The support tickets will be collected automatically by the Scytale platform.

      • Note: if you don't select any projects, the connection will not be completed and we cannot collect any evidence.

       

      How To Create An API Token In Jira

       
      1) To create API tokens, click here or go to Atlassian Account > Security.

      2) Select 'Create API token' button

      3) Enter token name and select 'Create'.

      4) Copy the token and save it in a notepad for safekeeping