Intercom - User Guide

In this article, you will understand step by step how to easily integrate with Intercom

Integrating with Intercom will collect the support tickets. It will reduce the manual work, time, and effort required to populate the necessary evidence for the control - as it will automatically be collected. This integration will only export and track all the closed tickets, that will support the Communication and Information SOC 2 criteria. This extraction process is automated by Scytale.

How to connect Intercom integration?

Step 1: Log in to the Scytale web app

  • Click on the "Integrations" menu screen to the left.

  • Click on the "Connect" button under the Intercom icon.

After reading the permissions window, click on "connect" to complete the integration process within the tool.



Step 2: Authorize to integrate with Intercom

After you have clicked "Connect", you can read through the permissions and click "Next" once satisfied. this will take you to the Intercom page.

On the Intercom page, click on the "Authorize access".

You will be redirected to the Scytale app and be connected to Intercom.


Permissions for the integration with Intercom:

Below you will find a list of appropriate permissions. All the permissions that Scytale needs for the integration with Intercom, are read-only permissions and do not allow us to perform any actions within your Intercom account. 

  • Read conversations
  • Read admins
  • Read one admin